With over three decades of experience in leading operations and transforming customer experience, Paul Greenwood has a wealth of knowledge about what customers want and need. Working across multiple sectors including telecommunications, utilities and retail, Paul has a track record of building successful teams that deliver award winning customer service.

Most recently he joined Ocado Retail and set out on a mission to transform it from a contact centre to a Customer Hub which stretches beyond transacting customer contact and delivers tangible business benefits.