Anywhere365 is the largest native Teams & Skype for Business Contact Centre & Enterprise Dialogue Management platform. Anywhere365 is used for mission critical communications by more than 950 global customers in 54 countries, including 28 members of the Fortune Global 500. Anywhere365 provides full-fledged contact centre and enterprise dialogue management capabilities for your Skype for Business & Teams powered agents that are on-premise, hybrid or full cloud.
What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs.
Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Our Dialogue Cloud is:
- the preferred Dialogue Management platform for 1800+ global enterprises, like Toyota, Philips and DHL
- recognized by Gartner in their 2020 Magic Quadrant report for Cloud Contact Centers and
- the world’s first Microsoft certified Connected Contact Center for Microsoft Teams.
Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues.
Agents work from a single pane of glass. Not having to switch between different point solutions, will result in a faster call handling, saving costly time and over-delivering to the customer’s expectation.
Supervisors can measure agent performance, and benchmark them against peers. But just tracking agent performance won’t cut it. Anyone in your business can become the contact center. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise.
Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. We look forward to meet you in our stand!
Canary Wharf Group, 25 Canada Square
Canary Wharf, Level 33